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Detroit Connector TERMS AND CONDITIONS

Please review the following information prior to purchasing Detroit Connector tickets:

  1. Fares quoted are valid on the Detroit Connector schedule and/or those of participating interline carriers listed on the ticket. Fares are payable in U.S. dollars unless noted otherwise.
  2. All tickets are date and schedule specific and will be honored for transportation unless otherwise indicated.
  3. Walk-up passengers (those without a prepaid reservation) will be accommodated on a first come first served basis. Only credit cards will be accepted for walk-up passengers. Cash will not be accepted.
  4. Fares are subject to change. Not all discounted fares may be available on all schedules.
  5. Discounts for seniors and active duty military require presentation of ID upon boarding the bus.
  6. Customers are encouraged to book online to ensure a reservation, and speed of boarding.
  7. All Detroit Connector tickets purchased online or via telephone are completely NON-REFUNDABLE.
  8. All passengers should be at the boarding point 10 minutes prior to the scheduled departure time. This allows our drivers to board customers in a timely manner, so as not to delay the departure of the vehicle. Please provide your name to our driver and have access to your order number as a supporting documentation.
  9. Cut off time: Passengers who are not at our boarding location 2 minutes prior to departure may lose their seats to standby customers.
  10. Parking rates are set by the parking facility owners and are subject to change. Michigan Flyer/Detroit Connector is not liable for passenger's vehicles or their contents in these lots, where parking is at your own risk. We strongly encourage you not to leave any visible items in your parked vehicle.
  11. Passengers are allowed two free bags to be stowed and one carry-on. All luggage is restricted to 50 pounds per bag and both carry-on and checked luggage size are limited to the same restrictions as posted by your airline. Excess or overweight luggage is subject to a $15.00 surcharge and can be paid at the time of booking or directly to the driver. Bicycles are only accommodated on a space available basis. Bicycles transported will be considered one piece of checked luggage. Bicycles bound for the airport must be contained in wood, leather, canvas, a bicycle box or other substantial carrying case. Please call the office for verification. Scooters are allowed on our coaches and the maximum weight limit of the lift including the scooter is 650 lbs.
  12. Michigan Flyer/Detroit Connector will not be responsible for lost or stolen items. Lost or mishandled luggage is covered up to the maximum liability of $250.00.
  13. Michigan Flyer/Detroit Connector reserves the right to refuse to transport passengers under the influence of intoxicating liquor or drugs, or whose conduct is likely to be such as to make him or her objectionable to other passengers or prospective passengers. Such persons may be removed from the bus by the driver or customer service agent. In the event of such removal, Michigan Flyer/Detroit Connector shall not be liable for any refunds.
  14. Michigan Flyer/Detroit Connector reserves the right to change schedules and to substitute vehicles when necessary, based on operational considerations. Michigan Flyer/Detroit Connector is not responsible for delays caused by road or traffic conditions, weather, mechanical conditions, or other circumstances beyond our control. No matter what the delay, any compensation for such delays shall be no more than the passenger's bus ticket price.
  15. Wifi Signal may not be available on some routes due to factors beyond our control such as signal strength or other technical challenges. No refund or credit will be provided when wifi is unavailable.
  16. Detroit Connector-As of Sept. 1, 2018, we no longer transport pets. However, we do welcome service animals on board with customers who have disabilities. Service animals may ride in the passenger compartment of the bus at no additional charge.
    As defined by the Americans with Disabilities Act (ADA) "service animal" means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. In addition, miniature horses that have been trained to help people with disabilities with specific tasks may now be considered service animals. (For more information about service animals, please see our policy on People with Disabilities).
    For transportation purposes, "emotional support animals," "psychiatric support animals," or any dogs, cats, birds, or other animals that are not trained to perform a specific function for a person with a disability are all classified as pets under federal ADA law.

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December 12, 2019 5:45 PM